Qualitative method test on users' experiences in order to systematically develop Helsingborg's social services.


That our users feel that the support we provide is useful must be one of the most important issues in our business. Despite this, we have not previously had a system in collecting and compiling information about whether our users actually feel that we are doing the right things that are useful to them. We are now changing this by actually asking our users and then examining whether the compiled data leads to changed working methods / more benefit for the users.


We test to systematically collect and compile information via interviews about how our users experience our services. The resident controls the interview to put into words what is really important to them. The data is compiled and analyzed by the working group with which the resident has had contact. The working group then analyzes the collected material and a researcher follows whether the group's reflection leads to the development of the company's services.

Impact target

Improved social services for our residents

Impact target

See if analysis and reflection can lead to the development of better services

Impact target

Understand whether our services and service create value for our users

Resident involvement

Resident participation through interviews - clients who are in contact with the social administration.


Name: Pernilla Kvist
E-mail: pernilla.kvist@helsingborg.se