The digital team will test how we can conduct parts of the social work with digital channels and aids, but also how we can organize ourselves better to be able to meet the needs of the inhabitants.


Digitization offers many opportunities for increased accessibility, transparency, efficiency and participation. The needs of the inhabitants in contact with the social services should form the basis for how these opportunities are utilized. At the same time, there are projects such as Buurtzorg that show great gains in a generalist approach, something that the social administration wants to test in parallel.


A digital team is based on a holistic view of social work. The team's social secretary handles the entire process from registration / application to decisions about interventions and interventions. They need to be able to meet the needs of both children / young people and adults. The digital team works with real cases, but is decoupled from usual production requirements, so that they can have their hands free to test. The goal is to work with users to create completely new, and in some cases radically different, working methods and processes. A service designer supports the team in daring to think new.

Residents who have been in contact with the general way of working are very positive, and felt that they were seen as a whole. The project also led to the development of a resident trip and an employee trip, two tools that proved to have a larger area of use than just this project. The project clarified what was missing in the administration's knowledge and resources regarding digital development, which made the digitization work difficult.

Impact target

Drive digitalisation in the administration and explore a generalist approach


The pilot led to new digital innovation projects, but the working method did not gain ground despite the fact that it was perceived as a successful methodology.

  • Driven by

    The social administration

  • Category

    Digitization & Technology

  • Estimated budget

    555000 kr

  • Cost so far

    550000 kr

  • Sector

    Participation, Digitization, Social innovation

  • Partners

    Digitization department, Inhabitant, School of Social Work, Lund University


Name: Lisbeth Davidsson
E-mail: lisbeth.davidsson@helsingborg.se

Name: Bitte Wikström
E-mail: bitte.wikstrom@helsingborg.se

Name: Charlotta Schön
E-mail: charlotta.schon@helsingborg.se