The idea of a self-governing team was born during the collaboration between the City of Helsingborg and the Trust Delegation. Through New Public Management, governance in Swedish administration has become increasingly detail-driven. The experiments within the Trust Delegation showed that much could be gained by letting each profession control more of its own work.

Curious? Read more about Self-governing teams here.


Self-governing teams are a way to create added value for both the resident, the employee and the organization. The aim is to explore alternative ways of organizing the public sector to jointly meet challenges such as rising welfare costs, rising expectations and contributing to the city as an attractive employer based on trust-based governance.

The services provided by self-governing organizations often turn out, when it comes to welfare services, to lead to less need for efforts for the individual resident, shorter and fewer enrollments in hospitals, nursing and treatment homes and similar institutions. The inhabitants become more autonomous and self-governing over their own lives and take a more active part in their own care. Research has also shown that self-governing teams have given more satisfied employees as they gain increased control over their work situation.


By exploring how self-governing teams can function in businesses that deliver services and services directly to municipal residents, the needs of our residents can be met more easily and more quickly. We also see an increased involvement from our residents and an increased job satisfaction from our employees. In the longer term, the way of working can also have a positive impact on our residents' quality of life through a closer and more resident-focused way of working.

The vision for the lab is largely based on the Dutch organization Buurtzorg and how in just a few years they have created the Netherlands' largest provider of welfare services such as home care, home health care and housing support based entirely on self-governing teams, despite the organization consisting of more than 12,000 employees.

The ambition is that the services and the service delivered will look different and be co-created with the resident. We will explore new ways of performing the tasks traditionally incumbent on our managerial functions, and this will also involve changing delegation arrangements and a different form of decision-making.

Cooperation with the academy is essential in such exploratory and testing work. By leaning on previous research in the field, we reduce the risk of making mistakes that have already been made and go into dead ends that others have already been in and turned into. teams are taken advantage of and made available to other municipalities and organizations to take on.

Self-governing teams are explored in collaboration with the Labor Market Administration, the School and Leisure Administration and the Social Administration.

Impact target

The knowledge and methods that we test and find in self-governing teams are utilized and made available to other municipalities and organizations

Resident involvement

The target group is involved in such a way that their knowledge and input as expert users is included in the work with self-governing teams.

  • Challenge

    How do we make the development of our city more democratic?

  • Category


  • Estimated budget

    1300000 kr

  • Partners

    Labor market administration, Center for Service Research (CTF), Karlstad University, Research and Development Unit (R&D), Linköping University, The school and leisure administration, The social administration


Name: True Melling
E-mail: sanna.melling@helsingborg.se