Confirmation of paternity on the link enables prospective parents to confirm their parenthood without having to go to a physical location. The innovation also reduces that parents and children are exposed to unnecessary risks as the risk of infection is higher in public environments. This tool is now part of the regular work at the contact center. Up to 95% of cohabitants who write paternity confirmation use the system.
The challenge is to make it easier for the customer to confirm their parenthood without having to go to a physical location, and to be able to prove their identity in a safe and flexible way during the digital meeting.
Through a very good collaboration between family law and contact center, we have been able to make a video chat solution available on helsingborg.se so we can without the customer create an account or go to a specific place hold a digital parenting meeting and at the same time maintain the requirements of the process. .
By legitimizing both parents during the meeting, we can through clear routines confirm paternity with the highest security and without violating any confidentiality. In order to be able to prove that the process has gone right, two witnesses are needed. This can be provided by both the parents and by the staff at the contact center.