What?

My Helsingborg will make it possible for people who live in Helsingborg to solve everyday municipal matters easily, where and when they need it, in a digital, personal experience. The goal is to go from many channels to one, from reactive to proactive and from a generic experience to a more personalized one. At first we are developing Mitt Helsingborg as an app, but in the long run the idea is that the solution will be unit-independent. In the future, the user may reach Mitt Helsingborg via web or smart watch.

 

Why?

People who make contact with the municipality often do so because they have to - rarely is contact with the municipality the ultimate goal, but one step on the way to another; to build a house, choose a school for the children, give the mother safe care for the elderly or get help in a difficult situation with her teenager. The municipality is part of a larger customer journey with a different goal. Therefore, the goal of Mitt Helsingborg is to make it possible for people living in Helsingborg to solve everyday municipal matters easily.

How?

Mitt Helsingborg is intended to function as a municipality in your pocket. In the app - which is available around the clock, all year round - the resident should be able to quickly and easily access services and information from the municipality - for example, be able to use some of our most common e-services, see the status of their cases or contact the municipality when needed help or wondering something.

We are currently working on the first step in Mitt Helsingborg, where we are building a service for applying for financial assistance. The service is being developed together with the labor market administration, contact centers and - above all - the citizens of Helsingborg who seek financial assistance. There are two impact goals for this service:

  • An increase in the proportion of residents who prefer digital application to analogue
  • A reduction in the proportion of cases for so-called unnecessary demand at contact centers from the currently 12,000 cases per year.

Application for financial assistance is the first service in Mitt Helsingborg, but in the future the user may be able to apply for an education, report an error or book a meeting with an administrator in the app. Watch a movie about the service here.

Impact target

The number of cases, in particular so-called unnecessary demand, at contact centers will be reduced for the services or customer journeys that are implemented in Mitt Helsingborg

Impact target

Residents should be able to solve their municipality-related needs easily, where and when they need it, in a digital, personal experience.

  • Driven by

    The city management administration

  • Category

    Democracy

  • Sector

    Digital communication, Digitization

  • Partners

    Hbg Works

Contact

Name: Jonas Runesson
E-mail: Jonas.Runesson@helsingborg.se