Digital exclusion (DU) will improve the possibility for the social administration's target groups to use the web to search for information, communicate with authorities and use e-services.


There is a great need for all residents to learn how to use computers and mobile phones to search for information, communicate and do errands on the web. Among other things, there is a need to be able to pay their bills and seek information about their children's schooling. This need applies not least in many of the groups that already live in some form of social exclusion.


We do this by educating people with their own experience of the social services, who in turn can impart knowledge and be instructors to other users in housing, in association rooms and other meeting rooms such as libraries. At the same time, it provides meaningful employment for the instructors.

The opportunity to meet residents and people out in homes and libraries has been slowed down due to the pandemic, as it has been closed to outsiders. The project lives on in a smaller format and the ambition is to take a step back when the restrictions have eased

Resident involvement

Instructors are citizens who have previously been in contact with the social services

  • Category

    Digitization & Technology

  • Sector

    Participation, Digitization, Integration, Social sustainability, Social innovation

  • Partners

    Labor market administration, Helsingborg Library, Inhabitant


Name: Pernilla Kvist
E-mail: pernilla.kvist@helsingborg.se

Name: Jennie Pålsson
E-mail: jennie.palsson@helsingborg.se