The health and care administration is investing in a new and innovative education in treatment and conflict management with the help of VR technology. In the training, the participants get to experience authentic scenarios in a VR environment and practice responding to an avatar that reacts in real time to the participant's behavior, voice, pulse and word choice.

The idea tests VR technology within LSS to train in response and conflict management.


Responding to challenging behavior can usually be difficult to prepare for and practice. In a VR environment, it is completely risk-free to test and develop yourself in situations that require response skills.

The VR initiative is used to develop the skills of staff in treatment and conflict management in order to better handle situations that may arise in the business.


The education is developed by behavioral scientist Maria Bauer at the education and innovation company Framvik, who has more than 30 years of professional experience in treatment problems.

In 2021, a group of employees has been able to test the new VR technology and participated in an evaluation of it in order to be able to develop the idea and get the best possible effect from the VR training in the future. The evaluation is expected to be completed in February 2022.


Impact target

An increased understanding of treatment within LSS provides safer staff and raises the quality of the care and care we provide

Impact target

The project is aimed at staff within LSS who, through competence development, deliver better care and care to our customers and tenants.

Resident involvement

Tests are carried out with employees in the care profession.


Name: Daniela Cartes Fernández
E-mail: daniela.cartesfernandez@helsingborg.se

Name: Marie Strömberg
E-mail: marie.stromberg@helsingborg.se